Privacy

When you book or sign in we collect your name and mobile number, and your email if you give it. We keep a record of your bookings, your session credit and its history, and any notes you or the studio add to a booking.

We don't see or store your card details. Card payments are handled by Stripe, which gives us only a confirmation and the last four digits.

• To confirm, remind you about, change or cancel your bookings, by text and email.
• To keep track of what you've paid and your session credit.
• To let you know if a time you're waiting for frees up, or if your credit is running low.
• To run the studio: who's booked in, and when.

We don't send marketing messages, and we never sell or rent your details.

We use a few trusted services to run bookings. They only use your details to provide their service to us:

• Stripe for card payments, Apple Pay and Google Pay.
• Mobile Message (Australia) to send texts.
• Resend to send emails.
• Supabase and Vercel to store bookings and run this website.

Some of these services store information on servers outside Australia. Each of them protects it with industry-standard security.

When you verify your mobile, we keep you signed in on that device for up to 90 days with a single cookie. We don't use advertising or tracking cookies.

We keep your booking and credit history while you're a client, and for up to 7 years after your last booking for tax and accounting records. You can ask us to delete your details sooner if we don't need them for those records.

You can ask to see the details we hold about you, ask us to correct them, or ask us to delete them. To stop booking texts, just let us know.

Contact Ash at ralph.engel@gmail.com.

If you're not happy with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.